Complaints and Returns

1. The Buyer is obliged to inspect the delivered goods without undue delay and inform the Seller of any defects found within 5 days.

2. The Buyer must notify the Seller of any defects found in writing (by e-mail) within 5 days of receipt of the goods. In the written notification the buyer must specify the defects found. Describe what the defects are and how they manifest themselves. The buyer shall send the written notification to the seller's registered office.

3. The complaint must be accompanied by a copy of the invoice and proof of delivery and payment of the goods whose defects are claimed.

4. The Seller does not assume responsibility for damages resulting from the operation of the products, functional characteristics and damages from the unprofessional use of the products, as well as damages caused by faulty handling. Defects of this origin are not covered by the warranty provided.

5. The Seller undertakes to settle the complaint and inform the Consumer thereof within 30 days of the date of the complaint, unless the Seller and the Consumer agree on a longer period.